Caribbean Nationals From Three Countries Lead US Naturalization Total In 2023

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News Americas, WASHINGTON, D.C., Fri. April 5, 2024: Caribbean immigrants from three countries in the region lead the top 10 nations with the most naturalizations for Fiscal Year 2023.

Hector Morejon, orginally from Cuba, and others become American citizens during a U.S. Citizenship & Immigration Services naturalization ceremony at the Hialeah Field Office on January 12, 2018 in Hialeah, Florida. 150 people from different countries around the world took part in the Oath of Allegiance. (Photo by Joe Raedle/Getty Images)

Immigrants from the Dominican Republic, Cuba and Jamaica rank in the Top 10 list of countries whose nationals qualified for US cirtizenship and took the oath of naturalization in Fiscal Year 2023.

The Dominican Republic led the Caribbean with 35,200 naturalizations to rank at number 4 on the Top 10 list.

Cubans ranked at 5th with 33,200 naturalizations.

Jamaicans rounded out the list for the Caribbean, ranking at 9 out of 10 with 20,200 naturalizations in the last fiscal year. They, however, had the shortest time on the path to becoming a citizen of the United States at 7 years.

By contrast, Cubans waited 7.9 years while nationals from the DR waited 9.5 years.

New Caribbean Music Alert

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News Americas, NEW YORK, NY, Fri. April 5, 2024: Three new singles from Caribbean dance hall and soca artists are out this weekend.

They include Pilates – the sexy and playful new release from rapper, social media & viral reality star Sukihana, one of the most prolific and legendary Jamaican dancehall artists of all time, Vybz Kartel, and international super producers Jonny Blaze & Stadic.

Also out is “I Want You,” the electrifying new track by iconic Jamaican artist iNi Kamoze and rising star Lila Iké, produced by the visionary Kareem ‘Remus” Burrell under the esteemed label XTM.Nation. “I Want You” is a soul-stirring masterpiece that seamlessly blends iNi Kamoze’s legendary presence with Lila Iké’s captivating vocals, all set against the backdrop of Kareem Burrell’s masterful production. This dynamic collaboration showcases the best of reggae music, combining classic elements with a contemporary twist to create a sound that is both timeless and cutting-edge.

Listen HERE

And Patrice Roberts is back with Cook It. The song was produced by: Rohan “Patexx” Rankine / Journey Records and written by: Josiah Noray. Check it out now.

Queens Caribbean Restaurant Makes NY Times Top 100 List

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News Americas, NEW YORK, NY, Fri. April 5, 2024: A Caribbean restaurant in Queens, NY has made the New York Times Top 100 list for 2024.

The Trinciti Roti Shop of 11-03 Lefferts Boulevard in Ozone Park, Queens, logged a high 18th place on the list. The author, Pete Wells, lauded the restaurant for it Trini chicken curry doubles, aloo pies and bake and shark. Other items on the menu includes sada roti, buss up shot roti, phoulorie and lots of other curries to choose from, including vegan curries. Wash it all down with your choice of local drinks, including sorrel, mauby, and peanut punch.

“I treat Trinciti as a destination of its own, worth a separate trip,” he wrote.

The restaurant has received tons of reviews with 4,764 reviews on Google, 3,640 on GrubHub.

Customer Support Outsourcing Dominican Republic: PITON-Global – Tech-Driven Front- and Back-Office CX

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News Americas, NEW YORK, NY, Fri. April, 5, 2024: In today’s fast-paced business environment, where exceptional customer experience (CX) is the cornerstone of success, companies are increasingly turning to outsourcing as a strategic solution to enhance both front- and back-office operations. The Dominican Republic, with its strategic location, multilingual workforce, and robust technological infrastructure, has emerged as a key destination for customer support outsourcing. Leading this transformative wave is PITON-Global, an esteemed advisory firm that is redefining customer care, both in the front and back-office, through innovative, tech-driven outsourcing solutions in the Dominican Republic.

PITON-Global’s expertise lies in its ability to bridge the gap between businesses seeking to elevate their customer support functions and the Dominican Republic’s premier outsourcing providers, known for their cutting-edge technological capabilities and customer-centric approach. With decades of collective experience working alongside industry titans like Verizon, GE, Visa, New York Life, and CVS Health, the leadership team at PITON-Global brings a wealth of knowledge and insight into the strategic integration of technology in customer care services.

The firm’s approach to customer support outsourcing is centered around leveraging the latest technological innovations to streamline operations and deliver superior customer experiences. “The integration of AI and machine learning into customer support operations allows for the automation of routine inquiries and the personalization of customer interactions, setting new standards in efficiency and customer satisfaction,” states John Maczynski, Co-CEO & CCO of PITON-Global. This tech-driven strategy ensures that businesses can offer responsive, tailored support, significantly enhancing the overall customer journey.

In the Dominican Republic, PITON-Global has identified and partnered with outsourcing providers who excel in deploying cutting-edge technologies such as AI, omnichannel communication platforms, and data analytics tools. These technologies facilitate seamless customer interactions across various channels, ensuring consistency and quality in every customer touchpoint. “Our local partners are at the forefront of adopting innovative customer support technologies, enabling them to offer unparalleled services that extend beyond traditional call center functions,” adds Ralf Ellspermann, Co-CEO & CSO of PITON-Global.

The multilingual talent pool in the Dominican Republic is a critical asset, allowing businesses to offer customer support in multiple languages, including English, Spanish, and French, from a single location. This linguistic versatility, combined with a deep understanding of cultural nuances, significantly enhances the effectiveness of customer interactions, making the Dominican Republic an attractive option for companies aiming to provide a globalized customer support experience.

Data security and regulatory compliance are also paramount considerations in PITON-Global’s advisory services. The firm ensures that all outsourcing partnerships adhere to the highest standards of data protection and comply with international regulations, safeguarding customer information and maintaining trust. “Protecting customer data is a fundamental aspect of our advisory services. We meticulously select partners who demonstrate unwavering commitment to data security and privacy,” emphasizes Ellspermann.

The collaboration facilitated by PITON-Global between companies and outsourcing providers is revolutionizing the landscape of customer care. By harnessing the Dominican Republic’s technological advancements and cultural assets, the firm empowers enterprises to achieve operational excellence in both front- and back-office customer support functions. This strategic approach not only optimizes business processes but also elevates the overall customer experience, fostering loyalty and driving growth.

As businesses continue to navigate the complexities of the digital age, the partnership between PITON-Global and the Dominican Republic’s leading customer support outsourcing providers stands as a testament to the transformative power of technology in customer experience. This alliance underscores the role of strategic outsourcing in building efficient, tech-driven customer care ecosystems that meet the evolving needs of businesses and their customers alike. Front and back-office customer support outsourcing to the Dominican Republic is not only going to grow but is also here to stay. 

Reggae Star Alborosie Drops Inspirational Single

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News Americas, NEW YORK, NY, Fri. April 5, 2024: Renowned roots reggae and dub sensation, Alborosie, has released his latest single, “Faith,” featuring rising star Jaz Elise. The track serves as a highlight from his highly anticipated 9th studio album titled “Destiny.”

Italian born singer Alborosie performing live. (Photo by Eric CATARINA/Gamma-Rapho via Getty Images)

“Faith” delves into the significance of individual faith during life’s trials and triumphs. Crafted by Alborosie himself, the soulful bass-driven composition delivers poignant messages of resilience and self-awareness. Jaz Elise, in her collaboration, underscores the power of faith as a force capable of overcoming any obstacle, emphasizing its universal relevance.

“Faith” is available in three distinct mixes: album, extended, and dub. Fans can tune in to streaming platforms to experience the diverse interpretations of this uplifting track.

As part of his upcoming endeavors, Alborosie is slated to embark on a tour alongside F.Y.A.H. throughout April. The tour will traverse notable destinations across California, Texas, Florida, Louisiana, and Arizona.

“Destiny,” Alborosie’s forthcoming album, promises an enriching musical journey, boasting collaborations with esteemed reggae luminaries such as Kabaka Pyramid, Buju Banton, Jaz Elise, and Burro Banton. Through themes of faith, life, love, and the transformative power of music, Alborosie presents an authentic and relatable body of work, grounded in the ethos of relevance and connection to the present moment.

Caribbean Immigrant Founder Of Phuse Cream Unveils Second South Florida Location

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News Americas, FORT LAUDERDALE, FL, Fri. April 5, 2024: Caribbean immigrant Joel Franklin is not just a serial entrepreneur; he’s a visionary who draws inspiration from the joys of fatherhood and the sweet moments in life. His entrepreneurial path is decorated with a diverse portfolio of ventures, ranging from the nightlife of clubs and restaurants to the vibrant energy of smoke shops and large-scale event planning, from pool parties to food festivals. Each business venture reflects a chapter in the Jamaican-born entrepreneur’s journey, showcasing his versatility and innovative spirit.

Phuse Cream founder, Jamaican Joel Franklin.

However, the heart of Franklin’s entrepreneurial narrative beats strongest at Phuse Cream, a dessert shop that marks a significant turning point in his career. Inspired by his daughter, Nala Franklin, he envisioned Phuse Cream as a business and a legacy. As a new father, he wanted his next venture to mirror his evolution, embodying the joy and responsibility of parenthood. With Nala as his muse, Franklin designed Phuse Cream with Nala in mind, envisioning it as a future inheritance filled with love and sweet memories.

Franklin opened his second Phuse Cream location, the acclaimed fusion ice cream shop known for its innovative dessert creations at 2806 N. University Drive, Sunrise, FL, 33322 on March 21st.

The store is now open from Monday -Sunday, from noon-midnight. Building upon the success of its Plantation flagship store, Phuse Cream continues to redefine the ice cream experience with its unique blend of flavors and culinary techniques.

Phuse Cream is a testament to Joel’s commitment to fusion and innovation. Specializing in macaron ice cream sandwiches, the shop combines the delicate European macaron with ice cream flavors inspired by cultures worldwide, creating a unique dessert experience. This concept has captivated customers and earned Phuse Cream the People’s Choice award at Dessert Wars 2023 and #8 in the national competition. The name ‘Phuse’ embodies the essence of Joel’s vision – a fusion of flavors and traditions that unite people in their love for ice cream. Each visit to Phuse Cream is an opportunity to escape into a world of whimsy and delight, where the universal language of ice cream brings people together.

At Phuse Cream, patrons are invited to indulge in a whimsical journey where diverse culinary cultures converge to create extraordinary desserts. The shop’s signature offering, the macaron ice cream sandwich, has garnered widespread acclaim, earning the prestigious 2023 Dessert Wars People’s Choice Award. This delightful treat seamlessly merges macarons’ elegance with ice cream’s creamy delight, embodying Phuse Cream’s commitment to innovation and quality.

The opening of the second Phuse Cream location marks a significant milestone in Franklin’s entrepreneurial journey, reflecting his unwavering dedication to innovation and commitment to creating lasting memories through sweet treats.

“Phuse Cream is a testament to our commitment to fusion and innovation,” said Franklin. “With our second location, we aim to spread the joy of our unique dessert experience to even more people, inviting them to join us on a journey of sweet indulgence and community.”

For more information, visit phusecream.com or follow Phuse Cream @phusecream on IG and TIK TOK for updates and announcements.