iQor CXBPO™ Redefines Customer Experience

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NEWS AMERICAS, FORT LAUDERDALE, Fla., March 10, 2025: iQor today introduced the next generation of its brand promise, iQor CXBPO. The global company is setting a new standard for CX by delivering measurable business outcomes, seamless customer interactions, and operational scalability informed by its advanced data analytics platform. The company is disrupting traditional business process outsourcing by addressing key industry pain points and putting analytics at the center of its operating model.

Citing feedback from customers and prospects, iQor CXBPO promises a new approach to BPO partnerships:

Providing solutions tailored to each client’s unique needs

Integrating advanced analytics using proprietary data and LLMs to help clients better understand their customers and improve operations

Guiding clients from today’s baseline to the promise of AI-led service experiences

Improving service by applying technology and process at scale while lowering costs

“Today’s brands require more than traditional outsourcing—they need a CX partner that delivers measurable business impact,” said Chris Crowley, President and CEO of iQor CXBPO. “Legacy BPO models lack the flexibility, intelligence, and executional strength required for modern customer engagement. iQor CXBPO is changing the game by integrating AI-driven insights, human expertise, and operational excellence to help brands grow revenue, increase customer retention, and optimize efficiency.”

iQor CXBPO differentiates itself through its focus on expertise, execution, and technology evolution. This operating model leverages 30 years of experience navigating shifts in customer behavior and advances in technology. iQor CXBPO has built expertise across vertical industries and promises customized CX strategies tailored to each client, a key to its 90% customer satisfaction rating and average client tenure of 15 years.

With a commitment to building brand advocates, iQor CXBPO applies its proprietary analytics platform to deliver data-driven insights to its workforce and clients. The company’s AI-powered hiring, training, workforce management, and fraud protection enable high-efficiency scaling of operations by 300-500% and a high employee satisfaction rate of 88.8% for an exceptional customer experience.

A culture of continuous innovation fuels iQor CXBPO’s ability to evolve with customer expectations. The company harnesses the power of AI, automation, and data science to refine customer interactions, improve response times, and enhance service quality. Through technology-driven transformation, iQor CXBPO ensures its clients stay ahead of market shifts and customer demands.

iQor CXBPO supports more than 200 brands across industries including retail, telecom, financial services, healthcare, and technology. Clients benefit from personalized, data-driven CX powered by AI and automation; seamless omnichannel engagement across voice, chat, email, SMS, and social media; and cost-effective, performance-driven solutions that maximize return on investment while maintaining compliance excellence.

To learn more about iQor CXBPO, visit www.iqor.com.

About iQor CXBPO
iQor CXBPO is a trusted partner in intelligent customer experience solutions, delivering exceptional results for global brands. With 40,000 employees across 10 countries, we combine 30 years of industry expertise with cutting-edge AI-driven innovations to optimize customer interactions at every stage. Our agile, scalable solutions ensure seamless omnichannel engagement, driving loyalty and measurable business success. Recognized as a Great Place to Work® and a leader in CX excellence, we elevate performance through a people-first approach, operational expertise, and secure, technology-enabled solutions. Learn more at iQor.com.

Royalton Chic Resorts to Debut in Jamaica, Set to Redefine Adults-Only Lifestyle Getaways

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NEWS AMERICAS, BERLIN, Germany, Mon. March 10, 2025: In the midst of ITB Berlin, Blue Diamond Resorts is unveiling its latest venture in the Caribbean: Royalton CHIC Jamaica Paradise Cove, An Autograph Collection All Inclusive Resort – Adults Only, set to debut in late 2026. Building on the success of Royalton CHIC Resorts in Cancun, Punta Cana, Antigua and the upcoming resort in Barbados, this highly anticipated opening will bring the brand’s signature blend of sophistication, trendiness, and vibrant social experiences to Jamaica for the first time.

“Our expansion into Jamaica represents the remarkable success of Royalton CHIC Resorts and its impact on the all-inclusive industry and immersive hospitality,” said Jordi Pelfort, President of Blue Diamond Resorts. “This latest development underscores the strength of our brand, the confidence of our guests, partners, and our commitment to expanding our footprint in key destinations. We continue to push boundaries, curating exceptional resorts in the most desirable beachfront locations.”

Located just one hour from Montego Bay’s Sangster International Airport and forty minutes from Ocho Rios International Airport, this vibrant resort will be nestled in the coveted Runaway Bay, a serene enclave of unspoiled coastline known for its breathtaking beauty, private coves, and turquoise waters. Designed to embody the bold yet elegant vibe of Royalton CHIC Resorts, the upcoming property will feature 345 meticulously designed suites. For those looking to elevate their stay, select room categories will offer the exclusive Diamond Club experience, featuring premium perks such as personal butler service, elevated food and drinks, seamless check-in, enhanced in-suite amenities and exclusive access to private areas within the resort.

Guests will also enjoy four specialty à la carte restaurants, an international buffet, a Jerk Hut, and a sports bar & lounge, offering an array of world-class culinary experiences to suit every taste.

The resort’s immersive entertainment experiences will come to life through sparkling happenings, featuring vibrant events and performances led by the iconic CHIC Angels. Staying true to the “Party Your Way” philosophy, guests will have the freedom to curate their ideal getaway—whether it’s unwinding in a serene beachfront retreat, indulging in world-class gastronomy, or embracing the resort’s lively social scene.

As part of Marriott International’s prestigious Autograph Collection, Royalton CHIC Jamaica Paradise Cove will offer a distinctive fusion of posh hospitality and signature social experiences, ensuring guests enjoy an unparalleled level of service, style, and exclusivity.

With its modern aesthetic, sophisticated ambiance, and elevated yet playful atmosphere, Royalton CHIC Resorts appeal to discerning travelers seeking more than just a traditional adults-only escape. This latest expansion further solidifies Blue Diamond Resorts’ commitment to crafting premier, all-inclusive experiences in the Caribbean’s most prestigious destinations.

For more information about Blue Diamond Resorts and Royalton CHIC Resorts, visit www.bluediamondresorts.com and www.royaltonchicresorts.com.

About Blue Diamond Resorts

Blue Diamond Resorts encompasses over 80 properties, exceeding 20,000 rooms in eight countries located in the most popular holiday destinations in the Caribbean. Its nine leading hotel brands include the Award-winning, All-In Luxury® Royalton Luxury Resorts, where Everyone is Family. Whether guests come as friends, parents, kids, couples, weddings, corporate or incentive retreats, or solo travelers everyone is family in these properties that feature personalized services and signature amenities including All-In Connectivity, DreamBed, and the Sports Event Guarantee. To refocus on valued relationships and friendships, Hideaway at Royalton offers an adults-only experience with exclusive dining and preferred accommodations to enhance Togetherness among their guests. Party Your Way at Royalton CHIC Resorts, an adults-only vibrant and effervescent all-inclusive brand to revel in the unexpected. Mystique by Royalton is Miles from Ordinary, offering their visitors the chance to connect with their surroundings in a boutique-style resort collection full of endless beauty and hip vibes. In Jamaica, Grand Lido Negril offers guests over the age of 21, a unique and all-inclusive Au Naturel vacation along with a secluded shore for the utmost privacy. Memories Resorts & Spa offers a vacation designed whether you´re planning a family vacation, reuniting with friends, or just have a relaxing moment with your significant other, while Starfish Resorts provides amazing value, breathtaking surroundings, and rich culture and heritage. Planet Hollywood Hotels & Resorts invites guests to Vacation Like A Star with an engaging and interactive experience, plus famous pop culture items from iconic movies, music, and sports while you will Dodge the Paparazzi at Planet Hollywood Adult Scene where your adults-only vacation will be the center of fascination and attention with glam and exclusivity.

To learn more about Blue Diamond Resorts, please visit www.bluediamondresorts.com

Governing Trust: The ECCB, Public Confidence, And The High Cost Of Silence

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By Dr. Isaac Newton 

News Americas, NEW YORK, NY, Mon. March 10, 2025: The dispute over the Eastern Caribbean Central Bank’s, (ECCB) EC$22 million Governor’s residence is more than a debate over numbers – it is a test of governance, transparency, and public trust. The backlash, sharpened by Prime Minister Dr. Ralph Gonsalves’ blistering critique, exposes a deeper fault line: the fragile relationship between regional institutions and the people they serve. As renowned journalist Julian Rogers astutely observes: “Accountability is not a performance staged for political applause; it is the bedrock of credibility.” The lesson here is grounded both in financial oversight and the cost of institutional silence.

Public institutions do not exist in a vacuum. Their authority is only as strong as the confidence they command. If an independent body like the ECCB embarks on a multimillion-dollar project, transparency is not an afterthought – it is the foundation of legitimacy. The transformation of an initial EC$7 million estimate into a final EC$22 million reality is not inherently scandalous, provided due process was followed. But in governance, perception is reality. When those footing the bill – whether policymakers or the public – are left questioning the rationale, the problem is beyond fiscal. It’s fundamental. Silence breeds suspicion, and suspicion corrodes trust.

PM Dr. Gonsalves’ call for Governor Timothy Antoine’s resignation, though politically dramatic, risks turning a governance issue into a personal indictment. If the project was duly approved by the ECCB Board and Monetary Council, then the focus should be on strengthening oversight mechanisms rather than targeting the leadership. As Rogers insightfully warns, “Strong institutions are built on rigorous systems, not political theater.” The region must resist the impulse to personalize institutional challenges. Instead, it should demand systemic reforms that elevate governance above the shifting winds of political expediency.

This controversy presents an opportunity – a moment to recalibrate how regional institutions engage the public. The ECCB must move decisively, releasing a detailed financial breakdown, clarifying the project’s scope, and fortifying its public communication strategy. Transparency both defends credible decisions and ensures those decisions are understood and respected. A robust framework for ongoing engagement with regional leaders and the public will not only prevent similar crises but will also reinforce the bank’s role as a guardian of economic stability.

Beyond the immediate earth quaking in high places and on the street corners , the larger question looms: How do we safeguard institutional independence while ensuring accountability? The ECCB must remain impervious to political micromanagement, but it must also be responsive to legitimate concerns. Political leaders, in turn, must rise above reactionary impulses and engage through proper channels rather than public ambushes. As Rogers aptly notes: “When oversight becomes spectacle, governance becomes collateral damage.” The Caribbean cannot afford governance by crisis; it must demand governance by principle. Let’s all tone it down and slingshot our attention to cutting-edge transformation of leadership mindscapes and organizational processes tied to visionary solutions. 

EDITOR’S NOTE: Dr. Isaac Newton, a Caribbean-born governance strategist and Harvard, Princeton and Columbia -trained professional, has spent over 30 years advising governments, financial institutions, and multinational organizations on institutional resilience and political ethics. A distinguished scholar and a leading voice on governance in the Caribbean, his work focuses on strengthening democratic accountability, fostering transparency, and designing sustainable leadership models that protect institutions from political turbulence while deepening their connection to the people they serve. His insights provide a roadmap for restoring trust in regional governance—one built on reason, responsibility, and reform.