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Rubio Slams China’s Role In The Caribbean

News Americas, New York, NY, March 28, 2025: U.S. Secretary of State Marco Rubio has issued a pointed critique of China’s growing footprint in Latin America and the Caribbean, highlighting concerns over poor infrastructure quality, debt burdens, and data security risks, while calling on U.S. companies to offer better alternatives.

US Secretary of State Marco Rubio and Suriname’s President Chan Santokh attend a meeting, in Paramaribo, Suriname, on March 27, 2025. (Photo by NATHAN HOWARD/POOL/AFP via Getty Images)

Speaking during a joint press availability with Suriname’s President Chandrikapersad Santokhi in Paramaribo, Rubio made it clear that the U.S. is not seeking “spheres of influence,” but rather, is responding to the lack of viable and trustworthy alternatives in the region.

“We don’t talk about spheres of influence. The United States is an Indo-Pacific nation… My problem with China is twofold,” Rubio said as he wrapped up a visit to the Caribbean Community nations of Jamaica, Guyana and Suriname. “In many cases, we don’t have American companies that have shown interest. But where China does show up, the quality of work is terrible.”

Rubio recounted a recent experience in Guyana where a Chinese-built road was so poorly constructed it nearly caused injuries. “We almost all had concussions,” he said. “It was a bad road. If you did that job in America, someone would sue you.”

He further criticized Chinese companies for importing their own labor and offering infrastructure projects that often go over budget and leave host nations burdened with unsustainable debt. “They bring their own workers; they don’t hire you… or they want you to borrow a bunch of money and hold it over your head.”

Rubio also raised concerns over national security, particularly in sectors like telecommunications. “If you’re going to have a telecommunications system that is controlled by Chinese companies, you’re going to have trouble having American investors come in,” he warned. “They don’t want all their stuff stolen or yanked out through a backdoor the Chinese installed.”

Rubio emphasized the U.S. goal is to provide “real alternatives” that include high-quality work, respect for local labor, and long-term partnerships based on transparency and mutual benefit.

President Santokhi echoed the importance of diversified partnerships, stating that while Suriname works with over 170 countries, including China, the U.S. private sector is “very welcome.” He encouraged greater U.S. investment in Suriname’s energy and infrastructure sectors, emphasizing proximity and strategic value: “They don’t have to look for opportunities in the Far East or in Africa. Here we are.”

Rubio’s visit to Suriname is part of his first official tour of the Caribbean as Secretary of State, underscoring the Trump administration’s renewed emphasis on strengthening ties with democratic allies in the hemisphere.

His comments come on the heels of Chinese Foreign Minister Wang Yi stating on March 7th that “what people in the Caribbean and Latin America want is to build their own home, not become someone else’s backyard; what they aspire to is independence and self-decision, not the Monroe Doctrine.”

And as the Chinese Embassy in Guyana posted on their Facebook page during Rubio’s visit there on March 27th: “China has always “Put China-Guyana Friendship First”. We honor our commitment with concrete actions. As a matter of fact, China has participated fully at the biggest economic and social transformation in the history of Guyana. Facts and figures speak louder than anything else.”

The Embassy stated that 6 regional hospitals in Guyana will be completed this year; the construction of the Joe Viera Park has started; the new Demerara River Bridge is taking shape and over the past 12 years, Guyana-China trade volume has increased from USD 180 million in 2013 to USD 1.4 billion in 2024.

Caribbean Development Bank Forecasts Economic Growth For Region

News Americas, New York, NY, March 19, 2025: The Caribbean Development Bank (CDB) has projected 2.5% economic growth for its 19 borrowing member countries in 2025, following 1.7% growth in 2024, excluding Guyana, which saw a remarkable 43.5% expansion last year.

At the CDB’s annual news conference, Director of Economics Ian Durant stated that Guyana’s economy is expected to slow to 11.9% growth in 2025, following its surge in oil production. However, the country will remain a key driver of regional economic expansion. With Guyana included, the overall growth forecast for the region rises to 4.6%.

Economic Drivers and Risks

Growth will vary across CDB member states, with commodity-exporting nations expected to gain momentum, and service-based economies, particularly in tourism, forecasted to grow by 2.2%. Construction, driven by public and private investments, will also contribute to economic expansion.

However, Durant warned that several global and regional risks could impact economic performance. Geopolitical tensions, protectionist trade policies, and potential slowdowns in key markets like the United States could affect demand for Caribbean exports. Climate change and natural disasters remain significant concerns, especially as hurricanes and extreme weather events intensify.

Fiscal Outlook and Policy Challenges

Most Caribbean governments are expected to maintain primary budget surpluses, strengthening debt positions. However, with many Caribbean countries facing elections in 2025 and 2026, there is a risk of fiscal pressures and policy shifts that could slow economic reforms.

Despite these challenges, the Caribbean is recovering from recent economic shocks, including COVID-19, supply chain disruptions, and high inflation. The CDB remains optimistic that continued investment and resilience-building efforts will sustain positive economic growth across the region.

Four Caribbean Hotels Join The Region’s Luxury Travel Scene

News Americas, New York, NY, March 18, 2025: Four new Caribbean resorts have entered the spotlight, offering travelers a mix of luxury, adventure, and family-friendly fun across Turks and Caicos, the Dominican Republic and Curaçao.

Salterra – South Caicos, Turks and Caicos

Marriott has debuted Salterra, a 100-room eco-luxury resort on the untouched shores of South Caicos. Featuring six dining concepts, a salt-inspired spa, and a family-friendly Kids Club, Salterra is now the second Marriott-branded resort in Turks and Caicos. The resort’s signature restaurant, Brine, offers an epicurean dining experience with an extensive wine list. Families will appreciate the Salterra Kids Club, which provides engaging activities like pirate coin hunts and coconut leaf origami for children aged 4-12.

Salterra is now the second Marriott-branded resort in Turks and Caicos, alongside the Ritz-Carlton on Grace Bay Beach in Providenciales. With new nonstop American Airlines flights from Miami, South Caicos is fast becoming a must-visit Caribbean destination. Rooms start at $2,831 per night.

Treasure Beach Village – Beaches Turks and Caicos

The new Treasure Beach Village at Beaches Turks and Caicos Resort will offer 101 new multi-bedroom suites, a nearly 15,000-square-foot pool, set amidst a half mile stretch of beach on famed Grace Bay.

Beaches Resorts has expanded its award-winning Turks and Caicos property with the addition of Treasure Beach Village. The $150 million expansion includes 101 new multi-bedroom suites, a 15,000-square-foot pool, and new dining experiences, bringing the resort’s total to 30 specialty restaurants and 16 pools. Now accepting reservations, guests can choose from 101 stunning multi-bedroom concierge and butler suites, including two, three and four-bedroom luxury accommodations. The $150 million dollar expansion will elevate the all-inclusive resort’s overall key count to 858 and marks the sixth village addition to the Beaches Turks and Caicos property.

Wyndham Alltra Punta Cana – Dominican Republic

A 620-room all-inclusive resort has opened in Uvero Alto, Punta Cana, as part of Wyndham and Playa Hotels & Resorts’ growing Caribbean portfolio. Highlights include one of the largest pools in the Dominican Republic, nine restaurants, nine bars, and a soon-to-open water park. It’s one of a number of options in Punta Cana and beyond right now, from the recently-opened Viva Miches by Wyndham (rooms at $304 per night on a spectacular beach in Miches, about an hour and 20 minutes from Punta Cana airport; and one of our Caribbean favorites, the excellent Lopesan Costa Bavaro on the heart of Punta Cana’s best beach. Rooms from $393 per night, all-inclusive.

Art Hotel Curaçao – Curaçao

Slated for a July 1 debut, Art Hotel Curaçao is a 30-room adults-only boutique hotel featuring Piet Boon-designed interiors, an oceanfront pool, and a five-course tasting menu at The Lemon Tree. The 30-rom hotel is now taking bookings for July 1, according to its website. Despite its size, the amenities are robust, from an oceanfront pool to beach access to a Scandinavian fusion restaurant called The Lemon Tree, highlighted by a five-course tasting menu. You can book a “luxury room” with a city view for $220.15 per night right now. For an oceanfront room, the rate goes up to $374.86 per night, not including tax.

With these four new additions, the Caribbean’s luxury hospitality scene continues to expand, catering to families, couples, and adventure-seekers alike.

Exxon Expands in Guyana As Government Cancels Frontera-CGX Oil License

News Americas, New York, NY, Fri. March 14, 2025: A consortium led by U.S. energy giant ExxonMobil has unveiled plans for its eighth energy project in Guyana, which is set to produce up to 1.5 billion cubic feet per day (bcfd) of natural gas and 290,000 barrels per day of condensate. The project will utilize a floating production facility with the capacity to export the fuel, according to details submitted to the Guyanese government.

The Longtail Project, which includes the development of the Longtail, Tripletail, and Turbot offshore discoveries, was outlined in the group’s request for environmental authorization, recently published by the Guyanese government and reviewed by Reuters.

The ExxonMobil Guyana offices at 86 Duke Street in Georgetown, Guyana. Photographer: Jose A. Alvarado Jr./Bloomberg via Getty Images

Longtail is expected to become Exxon’s most significant gas development in Guyana to date, aligning with the government’s push to increase gas production to support various industries, including petrochemical plants and liquefied natural gas (LNG) projects.

According to the environmental document, the project will involve the drilling of up to 60 production and injection wells, further expanding Guyana’s rapidly growing energy sector.

In contrast, Guyana’s government has officially pulled the plug on the Frontera-CGX joint venture, canceling its oil prospecting license for the Corentyne Block. This decision, which had been anticipated since February when the government gave the joint venture a 30-day warning, now marks the end of their efforts in the region.

The Corentyne block had been seen as a potential diversification opportunity in Guyana’s oil industry, which is dominated by ExxonMobil’s operations in the Stabroek Block. Despite being an underdog, the Frontera-CGX partnership had hoped to secure a piece of the pie, but they are now out of the race. While both companies have disputed the cancellation, no further details about potential legal challenges or behind-the-scenes negotiations have emerged.

Exxon’s control over Guyana’s offshore oil bonanza has only grown stronger. The company, alongside its partners Hess and CNOOC, is progressing with multiple projects, including the latest Longtail project. Exxon’s ongoing efforts have resulted in over 650,000 barrels per day (bpd) of crude oil production from several operations in the country. At this pace, Exxon’s presence in Guyana could soon rival that of some OPEC members.

While global oil prices remain volatile, with WTI hovering near $67 and Brent struggling above $70, smaller players like Frontera and CGX have faced a difficult challenge. However, Exxon remains well-positioned to continue its dominance in the region, sending a clear message: if you want to drill in Guyana, you’d better have deep pockets and the patience of a major supermajor.

Herzfeld Caribbean Basin Fund Abandons Cuba Focus Amid U.S. Policy Stalemate

News Americas, New York, NY, March 12, 2025: The Herzfeld Caribbean Basin Fund Inc. (NASDAQ: CUBA) has announced a significant shift in its investment strategy, moving away from its traditional focus on the Caribbean Basin, including Cuba, to concentrate on Collateralized Loan Obligations (CLOs). This decision comes in response to the enduring U.S. embargo against Cuba and the recent re-designation of Cuba as a state sponsor of terrorism by the Trump administration.​

The move comes on the XXV Habanos Festival in Havana on February 28, 2025. (Photo by YAMIL LAGE/AFP via Getty Images)

Impact of U.S. Policy on Investment Strategy

The fund was originally established with the anticipation of capitalizing on investment opportunities that would arise from normalized U.S.-Cuba relations. However, the longstanding embargo and recent policy shifts have limited these prospects. In January 2025, the Trump administration reinstated Cuba’s designation as a state sponsor of terrorism, citing the country’s alleged support for international terrorism and harboring of fugitives. ​

This re-designation imposes additional economic sanctions on Cuba, further restricting the fund’s ability to invest in the region. In light of these developments, the fund’s Board of Directors has approved a transition to a CLO Equity Strategy, aiming to enhance shareholder value by focusing on assets less affected by geopolitical uncertainties.​

Rebranding and Future Outlook

As part of this strategic shift, the fund will undergo rebranding to reflect its new investment focus. Despite the pivot, the fund’s management remains attentive to future changes in U.S.-Cuba relations and retains the option to revisit its original investment objectives should the geopolitical landscape evolve favorably.​

For more information on the fund’s new direction, visit herzfeld.com/cuba.

OECS, New Zealand Forge Historic Partnership To Supercharge Geothermal Energy In The Caribbean

News Americas, New York, NY, March 12, 2025: The Organisation of Eastern Caribbean States (OECS) has entered into a landmark partnership with New Zealand to accelerate geothermal energy development across the region. This agreement, formalized during the presentation of credentials by Her Excellency Linda Charlotte Te Puni, New Zealand’s new Ambassador to the OECS, reinforces both parties’ commitment to renewable energy and climate resilience.

Strengthening Geothermal Energy for a Sustainable Future

This collaboration builds on New Zealand’s decade-long support for geothermal energy in the Caribbean and aligns with the OECS 2025-2035 Decade of Action for Sustainable Energy Development. Geothermal energy is central to the OECS’s long-term strategy to reduce reliance on fossil fuels, lower energy costs, and strengthen regional energy security.

Key Areas of Collaboration

As part of the agreement, the OECS will implement a Geothermal Direct Use Strategy to 2035, integrating geothermal energy into sectors such as agriculture, tourism, and manufacturing. The initiative includes:

Enhancing technical expertise through a capacity-building gap analysis.
Supporting the OECS GEOBUILD Programme, which is conducting a six-month study on geothermal skills and training needs.
Facilitating a geothermal resource mapping exercise to guide future investments.
Providing technical assistance for geothermal power generation across the region.

Dominica Leading the Charge

The agreement comes at a pivotal time, as Dominica prepares to launch its first geothermal power plant in 2025. This will make it the second Caribbean territory, after Guadeloupe, to generate electricity from geothermal energy.

Long-Term Vision for a Greener Eastern Caribbean

The OECS GEOBUILD Programme, backed by New Zealand’s Ministry of Foreign Affairs and Trade, the Caribbean Development Bank, and the European Union Caribbean Investment Facility, is playing a crucial role in ensuring the long-term success of geothermal energy in the Eastern Caribbean.

With technical support from the Aotearoa New Zealand-Caribbean Facility for Renewable Energy (FRENZ), this initiative will help the region overcome workforce challenges, build local expertise, and enhance energy security.

This groundbreaking partnership positions the Eastern Caribbean at the forefront of renewable energy innovation, paving the way for a sustainable, low-carbon future.

iQor CXBPO™ Redefines Customer Experience

NEWS AMERICAS, FORT LAUDERDALE, Fla., March 10, 2025: iQor today introduced the next generation of its brand promise, iQor CXBPO. The global company is setting a new standard for CX by delivering measurable business outcomes, seamless customer interactions, and operational scalability informed by its advanced data analytics platform. The company is disrupting traditional business process outsourcing by addressing key industry pain points and putting analytics at the center of its operating model.

Citing feedback from customers and prospects, iQor CXBPO promises a new approach to BPO partnerships:

Providing solutions tailored to each client’s unique needs

Integrating advanced analytics using proprietary data and LLMs to help clients better understand their customers and improve operations

Guiding clients from today’s baseline to the promise of AI-led service experiences

Improving service by applying technology and process at scale while lowering costs

“Today’s brands require more than traditional outsourcing—they need a CX partner that delivers measurable business impact,” said Chris Crowley, President and CEO of iQor CXBPO. “Legacy BPO models lack the flexibility, intelligence, and executional strength required for modern customer engagement. iQor CXBPO is changing the game by integrating AI-driven insights, human expertise, and operational excellence to help brands grow revenue, increase customer retention, and optimize efficiency.”

iQor CXBPO differentiates itself through its focus on expertise, execution, and technology evolution. This operating model leverages 30 years of experience navigating shifts in customer behavior and advances in technology. iQor CXBPO has built expertise across vertical industries and promises customized CX strategies tailored to each client, a key to its 90% customer satisfaction rating and average client tenure of 15 years.

With a commitment to building brand advocates, iQor CXBPO applies its proprietary analytics platform to deliver data-driven insights to its workforce and clients. The company’s AI-powered hiring, training, workforce management, and fraud protection enable high-efficiency scaling of operations by 300-500% and a high employee satisfaction rate of 88.8% for an exceptional customer experience.

A culture of continuous innovation fuels iQor CXBPO’s ability to evolve with customer expectations. The company harnesses the power of AI, automation, and data science to refine customer interactions, improve response times, and enhance service quality. Through technology-driven transformation, iQor CXBPO ensures its clients stay ahead of market shifts and customer demands.

iQor CXBPO supports more than 200 brands across industries including retail, telecom, financial services, healthcare, and technology. Clients benefit from personalized, data-driven CX powered by AI and automation; seamless omnichannel engagement across voice, chat, email, SMS, and social media; and cost-effective, performance-driven solutions that maximize return on investment while maintaining compliance excellence.

To learn more about iQor CXBPO, visit www.iqor.com.

About iQor CXBPO
iQor CXBPO is a trusted partner in intelligent customer experience solutions, delivering exceptional results for global brands. With 40,000 employees across 10 countries, we combine 30 years of industry expertise with cutting-edge AI-driven innovations to optimize customer interactions at every stage. Our agile, scalable solutions ensure seamless omnichannel engagement, driving loyalty and measurable business success. Recognized as a Great Place to Work® and a leader in CX excellence, we elevate performance through a people-first approach, operational expertise, and secure, technology-enabled solutions. Learn more at iQor.com.

Governing Trust: The ECCB, Public Confidence, And The High Cost Of Silence

By Dr. Isaac Newton 

News Americas, NEW YORK, NY, Mon. March 10, 2025: The dispute over the Eastern Caribbean Central Bank’s, (ECCB) EC$22 million Governor’s residence is more than a debate over numbers – it is a test of governance, transparency, and public trust. The backlash, sharpened by Prime Minister Dr. Ralph Gonsalves’ blistering critique, exposes a deeper fault line: the fragile relationship between regional institutions and the people they serve. As renowned journalist Julian Rogers astutely observes: “Accountability is not a performance staged for political applause; it is the bedrock of credibility.” The lesson here is grounded both in financial oversight and the cost of institutional silence.

Public institutions do not exist in a vacuum. Their authority is only as strong as the confidence they command. If an independent body like the ECCB embarks on a multimillion-dollar project, transparency is not an afterthought – it is the foundation of legitimacy. The transformation of an initial EC$7 million estimate into a final EC$22 million reality is not inherently scandalous, provided due process was followed. But in governance, perception is reality. When those footing the bill – whether policymakers or the public – are left questioning the rationale, the problem is beyond fiscal. It’s fundamental. Silence breeds suspicion, and suspicion corrodes trust.

PM Dr. Gonsalves’ call for Governor Timothy Antoine’s resignation, though politically dramatic, risks turning a governance issue into a personal indictment. If the project was duly approved by the ECCB Board and Monetary Council, then the focus should be on strengthening oversight mechanisms rather than targeting the leadership. As Rogers insightfully warns, “Strong institutions are built on rigorous systems, not political theater.” The region must resist the impulse to personalize institutional challenges. Instead, it should demand systemic reforms that elevate governance above the shifting winds of political expediency.

This controversy presents an opportunity – a moment to recalibrate how regional institutions engage the public. The ECCB must move decisively, releasing a detailed financial breakdown, clarifying the project’s scope, and fortifying its public communication strategy. Transparency both defends credible decisions and ensures those decisions are understood and respected. A robust framework for ongoing engagement with regional leaders and the public will not only prevent similar crises but will also reinforce the bank’s role as a guardian of economic stability.

Beyond the immediate earth quaking in high places and on the street corners , the larger question looms: How do we safeguard institutional independence while ensuring accountability? The ECCB must remain impervious to political micromanagement, but it must also be responsive to legitimate concerns. Political leaders, in turn, must rise above reactionary impulses and engage through proper channels rather than public ambushes. As Rogers aptly notes: “When oversight becomes spectacle, governance becomes collateral damage.” The Caribbean cannot afford governance by crisis; it must demand governance by principle. Let’s all tone it down and slingshot our attention to cutting-edge transformation of leadership mindscapes and organizational processes tied to visionary solutions. 

EDITOR’S NOTE: Dr. Isaac Newton, a Caribbean-born governance strategist and Harvard, Princeton and Columbia -trained professional, has spent over 30 years advising governments, financial institutions, and multinational organizations on institutional resilience and political ethics. A distinguished scholar and a leading voice on governance in the Caribbean, his work focuses on strengthening democratic accountability, fostering transparency, and designing sustainable leadership models that protect institutions from political turbulence while deepening their connection to the people they serve. His insights provide a roadmap for restoring trust in regional governance—one built on reason, responsibility, and reform.

Golden Krust Launches New Island Select Patty Line Exclusively at Walmart

News Americas, New York, NY, March 7, 2024: Golden Krust, the leading family-owned Caribbean culinary brand in the U.S., is expanding its reach with the launch of Golden Krust Island Select, an exclusive new product line available only at Walmart.

The Island Select line introduces two new Jamaican patty varieties – Strawberry & Cream Cheese and Vegetable – alongside a bold new packaging redesign featuring a sleek, vertical box. This modernized look will roll out across all Golden Krust grocery products, reinforcing the brand’s commitment to quality and innovation.

New Flavors & Classic Favorites

Golden Krust Island Select offers a mix of traditional and new flavors, including:
Strawberry & Cream Cheese – A sweet and creamy twist on the classic patty, combining real strawberries and smooth cream cheese, perfect for breakfast or dessert.
Vegetable – A hearty blend of cabbage, corn, green beans, carrots, broccoli, and onions, seasoned with Caribbean spices like garlic, thyme, and Scotch bonnet peppers.

These join the beloved Beef (Spicy & Mild), Chicken, and Jerk Chicken varieties, ensuring something for every craving.

“We are proud to grow the reach and legacy of Golden Krust’s authentic Caribbean products with the launch of Island Select, a new sub-brand now available exclusively at Walmart,” said Steven Clarke, Golden Krust’s Vice President of Marketing.

Convenience & Nationwide Availability

Now available in 1,600 Walmart locations across 30 states, the Golden Krust Island Select patties are easy to prepare in the microwave, oven, or air fryer. Each pack contains two patties, making them a convenient and satisfying option for home, work, or on the go.

Golden Krust continues to expand its presence beyond its 100+ restaurants, with frozen patties and baked goods available in over 22,000 retail locations nationwide, including Walmart, Publix, Target, and ShopRite.

For more information, visit goldenkrust.com.

ibex Names Phil Taylor Country Manager for Jamaica

KINGSTON, Jamaica, Feb. 12, 2025: — ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced the appointment of Phil Taylor as Senior Vice President and Country Manager for Jamaica. In his new role, Phil will report directly to David Wilkerson, Executive Vice President of Global Operations, and will oversee the company’s operations and strategic initiatives in Jamaica.

Industry veteran Phil Taylor brings over 20 years of experience to lead operations and drive growth in Jamaica.

Phil joined ibex two years ago as Vice President of Operations and has since become an integral part of the organization. With over 20 years of experience in the contact center industry, Phil has built a reputation for his people-first leadership style, commitment to excellence, and ability to develop high-performing, collaborative teams. Prior to joining ibex, he held leadership roles at TaskUs and Alorica.

“Phil is an exceptional leader with amazing energy and a passion for empowering teams to thrive,” said David Wilkerson. “We are thrilled to see him take on this expanded role and look forward to the continued success he will bring to our team, our clients, and our business. Phil’s deep industry expertise and unwavering commitment to operational excellence make him the ideal leader to continue our growth trajectory and strengthen our position as one of the top BPOs in Jamaica.”

In his new role, Phil will focus on championing employee development, enhancing operations, fostering strategic partnerships, and fueling overall growth to deliver exceptional results for ibex and its growing roster of blue-chip clients.

“I am honored and excited to take on the country leader role in Jamaica,” said Phil Taylor. “ibex is an incredible organization, and I am proud to be part of a company that truly values and rewards its people, while delivering world-class innovation and service excellence to its clients. I look forward to leveraging my experience to build on the amazing agent-first culture we have at ibex and continue to drive growth in Jamaica.”

Beyond his professional achievements, Phil is a dedicated family man with a passion for sports, travel, and music. An accomplished musician, he frequently performs the U.S. national anthem at NBA and NFL games alongside fellow musicians.

About ibex
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.

ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 175 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.