Posts

Customer Support Outsourcing Dominican Republic: PITON-Global – Tech-Driven Front- and Back-Office CX

News Americas, NEW YORK, NY, Fri. April, 5, 2024: In today’s fast-paced business environment, where exceptional customer experience (CX) is the cornerstone of success, companies are increasingly turning to outsourcing as a strategic solution to enhance both front- and back-office operations. The Dominican Republic, with its strategic location, multilingual workforce, and robust technological infrastructure, has emerged as a key destination for customer support outsourcing. Leading this transformative wave is PITON-Global, an esteemed advisory firm that is redefining customer care, both in the front and back-office, through innovative, tech-driven outsourcing solutions in the Dominican Republic.

PITON-Global’s expertise lies in its ability to bridge the gap between businesses seeking to elevate their customer support functions and the Dominican Republic’s premier outsourcing providers, known for their cutting-edge technological capabilities and customer-centric approach. With decades of collective experience working alongside industry titans like Verizon, GE, Visa, New York Life, and CVS Health, the leadership team at PITON-Global brings a wealth of knowledge and insight into the strategic integration of technology in customer care services.

The firm’s approach to customer support outsourcing is centered around leveraging the latest technological innovations to streamline operations and deliver superior customer experiences. “The integration of AI and machine learning into customer support operations allows for the automation of routine inquiries and the personalization of customer interactions, setting new standards in efficiency and customer satisfaction,” states John Maczynski, Co-CEO & CCO of PITON-Global. This tech-driven strategy ensures that businesses can offer responsive, tailored support, significantly enhancing the overall customer journey.

In the Dominican Republic, PITON-Global has identified and partnered with outsourcing providers who excel in deploying cutting-edge technologies such as AI, omnichannel communication platforms, and data analytics tools. These technologies facilitate seamless customer interactions across various channels, ensuring consistency and quality in every customer touchpoint. “Our local partners are at the forefront of adopting innovative customer support technologies, enabling them to offer unparalleled services that extend beyond traditional call center functions,” adds Ralf Ellspermann, Co-CEO & CSO of PITON-Global.

The multilingual talent pool in the Dominican Republic is a critical asset, allowing businesses to offer customer support in multiple languages, including English, Spanish, and French, from a single location. This linguistic versatility, combined with a deep understanding of cultural nuances, significantly enhances the effectiveness of customer interactions, making the Dominican Republic an attractive option for companies aiming to provide a globalized customer support experience.

Data security and regulatory compliance are also paramount considerations in PITON-Global’s advisory services. The firm ensures that all outsourcing partnerships adhere to the highest standards of data protection and comply with international regulations, safeguarding customer information and maintaining trust. “Protecting customer data is a fundamental aspect of our advisory services. We meticulously select partners who demonstrate unwavering commitment to data security and privacy,” emphasizes Ellspermann.

The collaboration facilitated by PITON-Global between companies and outsourcing providers is revolutionizing the landscape of customer care. By harnessing the Dominican Republic’s technological advancements and cultural assets, the firm empowers enterprises to achieve operational excellence in both front- and back-office customer support functions. This strategic approach not only optimizes business processes but also elevates the overall customer experience, fostering loyalty and driving growth.

As businesses continue to navigate the complexities of the digital age, the partnership between PITON-Global and the Dominican Republic’s leading customer support outsourcing providers stands as a testament to the transformative power of technology in customer experience. This alliance underscores the role of strategic outsourcing in building efficient, tech-driven customer care ecosystems that meet the evolving needs of businesses and their customers alike. Front and back-office customer support outsourcing to the Dominican Republic is not only going to grow but is also here to stay. 

Caribbean Immigrant Founder Of Phuse Cream Unveils Second South Florida Location

News Americas, FORT LAUDERDALE, FL, Fri. April 5, 2024: Caribbean immigrant Joel Franklin is not just a serial entrepreneur; he’s a visionary who draws inspiration from the joys of fatherhood and the sweet moments in life. His entrepreneurial path is decorated with a diverse portfolio of ventures, ranging from the nightlife of clubs and restaurants to the vibrant energy of smoke shops and large-scale event planning, from pool parties to food festivals. Each business venture reflects a chapter in the Jamaican-born entrepreneur’s journey, showcasing his versatility and innovative spirit.

Phuse Cream founder, Jamaican Joel Franklin.

However, the heart of Franklin’s entrepreneurial narrative beats strongest at Phuse Cream, a dessert shop that marks a significant turning point in his career. Inspired by his daughter, Nala Franklin, he envisioned Phuse Cream as a business and a legacy. As a new father, he wanted his next venture to mirror his evolution, embodying the joy and responsibility of parenthood. With Nala as his muse, Franklin designed Phuse Cream with Nala in mind, envisioning it as a future inheritance filled with love and sweet memories.

Franklin opened his second Phuse Cream location, the acclaimed fusion ice cream shop known for its innovative dessert creations at 2806 N. University Drive, Sunrise, FL, 33322 on March 21st.

The store is now open from Monday -Sunday, from noon-midnight. Building upon the success of its Plantation flagship store, Phuse Cream continues to redefine the ice cream experience with its unique blend of flavors and culinary techniques.

Phuse Cream is a testament to Joel’s commitment to fusion and innovation. Specializing in macaron ice cream sandwiches, the shop combines the delicate European macaron with ice cream flavors inspired by cultures worldwide, creating a unique dessert experience. This concept has captivated customers and earned Phuse Cream the People’s Choice award at Dessert Wars 2023 and #8 in the national competition. The name ‘Phuse’ embodies the essence of Joel’s vision – a fusion of flavors and traditions that unite people in their love for ice cream. Each visit to Phuse Cream is an opportunity to escape into a world of whimsy and delight, where the universal language of ice cream brings people together.

At Phuse Cream, patrons are invited to indulge in a whimsical journey where diverse culinary cultures converge to create extraordinary desserts. The shop’s signature offering, the macaron ice cream sandwich, has garnered widespread acclaim, earning the prestigious 2023 Dessert Wars People’s Choice Award. This delightful treat seamlessly merges macarons’ elegance with ice cream’s creamy delight, embodying Phuse Cream’s commitment to innovation and quality.

The opening of the second Phuse Cream location marks a significant milestone in Franklin’s entrepreneurial journey, reflecting his unwavering dedication to innovation and commitment to creating lasting memories through sweet treats.

“Phuse Cream is a testament to our commitment to fusion and innovation,” said Franklin. “With our second location, we aim to spread the joy of our unique dessert experience to even more people, inviting them to join us on a journey of sweet indulgence and community.”

For more information, visit phusecream.com or follow Phuse Cream @phusecream on IG and TIK TOK for updates and announcements.

Meet The 2024 Caribbean Billionaires

News Americas, New York, NY, Weds. April 3, 2024: The list of the world’s richest people as compiled by Forbes is in for 2024 and three billionaires are listed as being “Caribbean billionaires.”

The 2024 Caribbean billionaires according to net worth are as follows:  

1: Kenneth Dart

Kenneth Dart is an heir to the Dart Container foam cup fortune and renounced his U.S. citizenship in 1994 to obtain citizenship in Belize. He is the #652 richest person in the world today with a net worth of US $4.7 billion and the richest in the Caribbean.

Dart relocated to the tax-free Cayman Islands in 1994. Born in Michigan, he invested part of his fortune in distressed sovereign debt from Greece to Argentina and made large profits by rejecting restructuring deals.

His largest assets are stakes in tobacco firms British American Tobacco and Imperial Brands, which first became public knowledge in late 2020. He also owns significant real estate at the Camana Bay waterfront development in the Cayman Islands, a country where he also has citizenship.

2: Rihanna

Barbados born musician, turned actress and entrepreneur, Rihanna, is listed as the second richest Caribbean billionaire, on a list of just three.

Rihanna is listed at #2,265 on the world’s rich list, with a net worth of US $1.4B. That is  largely in part to the success of her cosmetics line – Fenty Beauty.

The cosmetics company, which she co-owns with French luxury retailer LVMH, doubled its revenue in 2022. She also has a 30% stake in the Savage x Fenty lingerie line, which raised money at a $1 billion valuation in February 2021.

3: Myron Wentz

Myron Wentz is the third richest Caribbean resident according to Forbes.

Myron Wentz, the founder of USANA, a multi-level marketing company that sells nutritional supplements and skincare products, rounds out the list of three Caribbean billionaires. Wentz, who renounced his American citizenship in the mid-1990s and now claims citizenship in St. Kitts & Nevis, has a net worth of US $1.3B

Wentz owns 42% of the business, which trades on the NYSE and makes $1 billion in net sales. He took it public in 1996. In December 2019, he retired as USANA’s chairman Prior to USANA, he founded Gull Laboratories in 1974 to sell diagnostic tests to hospitals and labs; he sold his stake in 1994 for $22 million.

From Wall Street Trader To Film Executive – This Caribbean American Encourages Women To “Embrace Your Evolution.”

News Americas, NEW YORK, NY, Thurs. March 28, 2024: “Women of color in the 21st century have a unique and unprecedented opportunity to constantly evolve. And we owe it to ourselves, our children– especially our daughters– to take advantage of that as much as we possibly can. Hopefully, I can lead by example.”

These are the words of Caribbean American businesswoman Lisa Franklyn-Zaidi, former Wall Street trader and current Chief Financial Officer (CFO) of the award-winning film and production company RFSwolf Entertainment LLC.

Caribbean American businesswoman Lisa Franklyn-Zaidi, former Wall Street trader and current Chief Financial Officer (CFO) of the award-winning film and production company RFSwolf Entertainment LLC. (Photo courtesy of Zaharah Zaidi.)

Founded in 2004 by Franklyn-Zaidi’s Trinidadian-born business partner, Emmy nominated television and film producer/director Randy Simon, RFSwolf Entertainment is a film and production entity that produces socially relevant content for non-profits and various corporations. Franklyn-Zaidi joined Simon in 2012, and since then the company has expanded its resume to include television reality shows, feature films, art installations such as New York’s African Burial Ground and an Off Broadway musical.

“If you had told me years ago that in 2024, I, someone with a finance background, would be deeply immersed in the entertainment business, managing the production of film, television, and stage projects and pitching them at major festivals, I would’ve sworn you were joking,” says the Columbia University graduate, who pursued a degree in Economics. “But I think my journey proves that you don’t have to be static– ever. There are always other challenges to attempt. And life is most satisfying when you emancipate yourself from mental boundaries and embrace all your possibilities.”

As strong advocates for human rights, racial equality and justice for women and the LGBTQIA community, Franklyn-Zaidi and Simon see their work as not just a job but a responsibility.

“Randy and I truly believe that we can raise awareness, enlighten minds and change hearts with our projects,” commented Franklyn-Zaidi. “And I think that my financial skills, newly acquired production knowledge, and chatterbox personality can blend together and allow me to contribute in very meaningful ways, especially with the list of everything we have coming up in 2024.”

On that list is a reality show featuring a celebrity dentist, the release and distribution of their independent feature film Third Week and a remounting of their 2023 Off Broadway musical, The Duchess Of Les- An AI Musical from Little Ukraine, which enjoyed its world premiere at the Kraine Theatre in the East Village last fall.

The latter two projects are emblematic of the work that Lisa and Randy are most passionate about, where art is used to present new realities to diverse audiences. 

In Third Week, written and directed by Spanish born auteur Jordi Torrent, a young second generation Caribbean-American man tries to rebuild his life after emerging from a three year prison term, using his prison skills to build a place for himself and his community. The film recently had its European premiere at American Film Fest in Madrid and Barcelona, with possibilities for U.S. distribution in the near future.

The Duchess of LES is an LGBTQIA-friendly musical that follows the story of Simon, a young breakdancer, who falls in love with her psychotic brother’s wife. The musical is described as “encapsulating all the broken dreams and grand hopes that make America the country it is, with music that will transport you back to the dance sounds of the 80s, as imagined by AI.”  It is written by Ukrainian playwright Dennis Woychuk. After a solid reception during its run last fall, Lisa, Randy and their team are in negotiations to remount the production later in 2024.

For the original New Yorker who now resides in North Carolina, and yet still maintains her deep “Trini” roots, it has been a winding and unlikely path that has brought her to her current destination. 

She was born in Manhattan to parents of Trinidadian descent, and partially raised in Trinidad for several years by her maternal grandparents. She was four years old when she and her two siblings returned to the United States where her mother, Jacklyne Cecelia Franklyn, a single parent after her divorce from Lisa’s father, made education a top priority for her children. She made huge sacrifices, as Franklyn puts it, to have her children attend private school, where Lisa and her siblings proved to be gifted and talented students. 

While studying at Columbia University, Franklyn reconnected with her high school friend Azeem “Malik” Zaidi, who later became her husband. After graduating, Franklyn worked as a commodities trader and research analyst on Wall Street at established companies including Firebird Capital, Wyndham Group and UBS Securities, eventually becoming a marketing consultant. And yet, at this precise moment, Franklyn-Zaidi elected to become a stay-at-home mom to her brood of three, which eventually grew to what she affectionately calls her “Fantastic Four”– daughter  Zaharah and sons Arshad, Arman and Azahn.

Reflecting on that part of her life now, she says: “It was a hard decision to make. My thought process however, was that I could always come back to a career later on, but my children will only be children now. So I deferred my dreams to give my children the nurturing they deserved. And I stand by that decision to this day.”

Initially, she worked part-time with Simon at RFSwolf while still raising her young family. She handled accounting before slowly entering the creative sphere as a Production Manager and Coordinator for independent films, commercials and several PSAs sponsored by organizations such as the National Park Service and National Institute of Health.

“It’s not the position I thought I’d be in years ago, but if my story proves anything, it’s that evolution is sometimes a welcome, if unexpected thing. You start in one career and wind up merging it with another. Above all else, this century offers women like me the opportunity to keep becoming. And that,” concluded Franklyn-Zaidi, “is a wonderful thing.”

Four Caribbean Nations Unite To Set Citizenship Investment Floor

News Americas, NEW YORK, NY, Mon. March 25, 2024: In a significant move towards cooperation and standardization, the leaders of Antigua & Barbuda, Dominica, Grenada, and Saint Kitts & Nevis have signed a Memorandum of Understanding (MoU) to align their Citizenship by Investment Programs (CIPs).

This agreement introduces a uniform minimum investment price of USD 200,000; enhances regulatory collaboration, promotes transparency, and establishes a regional authority for oversight.

The initiative aims for full implementation by June 30, marking a pivotal step towards more coordinated economic strategies in the region. Notably, Saint Lucia did not participate in this agreement, sparking discussions about its implications. For more information, details see the IMI – Investment Migration Insider

Caribbean Businesses Embracing Digital Transformation, PwC Survey Reveals

News Americas, NEW YORK, NY, Mon. March 25, 2024: A PwC Caribbean Digital Readiness Survey 2024 reveals significant strides in digital transformation among Caribbean businesses, emphasizing the critical role of artificial intelligence in driving change.

Nearly half of the businesses report seeing returns on digital investments, with a focus on customer experiences, decision-making, and brand enhancement.

PwC’s Global Hopes and Fears Survey, which finds that the majority of workers do not appear to have clarity on how their job requirements may change. What’s more, workers whose jobs don’t require specialised training appear the least likely to see change coming.

Only 15% of these respondents say the skills required to do their jobs will change in the next five years, compared with 51% of their counterparts whose jobs are more specialised.
Encouragingly, 68% of Caribbean respondents see their leader as a champion for digital transformation. However, only 59% believe their leadership is sufficiently digitally savvy and helps the workforce think in new ways.

When respondents were asked about the barriers to upskilling their workforce, the top three were: Lack of time (40%), lack of budget (36%) and lack of strategic focus on training (28%).

The survey underscores the importance of CEO leadership in digital transformation, the rise in Digital IQ, and the challenges posed by cyber vulnerabilities and legacy systems. It highlights the need for continued investment in digital tools, skills, and infrastructure to maintain competitive advantage and respond to the fast-evolving digital landscape.

For a comprehensive overview, visit PwC’s website​ (PwC)​.

NYC Gala To Honor Eminent Caribbean Leaders At Esteemed University Of The West Indies Event

News Americas, NEW YORK, NY, Weds. March 20, 2024:  The countdown is on to the 27th annual American Foundation for The University of the West Indies (AFUWI) fundraising gala, set for Thursday, April 18th, from 6:30 p.m. at the classy 583 Park Avenue venue in New York City.

This year’s honorees of the 27th annual AFUWI gala are from top left: His Excellency Dr. Mohamed Irfaan Ali, the ninth President of the Co-operative Republic of Guyana and Commander-in-Chief of the Armed Forces as well as the current chairman of the Caribbean Community, (CARICOM.); Mr. Don Christian, a Partner at PricewaterhouseCoopers LLP; Attorney Darren Skinner, Co-General Counsel of the law firm of the Washington, D.C. office of Arnold & Porter; Bottom L-R: Mr. Anthony Mark Desnoes Hart, Executive Chairman of the Caribbean Producers Jamaica Ltd.; Ms. Michele Chow-Tai, the Managing Director of Business Development at Fairview Capital Partners; and Rev. Patrick Perrin, recently retired as a United Methodist Elder after serving St. John’s United Methodist Church of Elmont, in Valley Stream, New York. (AFUWI image)

This year’s gala, presented under the theme, “The Legacy Continues,” will build upon the history of providing hundreds of scholarships over the past decade. These scholarships have opened doors for Caribbean students from underprivileged backgrounds, allowing them to achieve their dreams of pursuing higher education.

“The AFUWI annual gala awards has been a significant funding source for the scholarship program, giving us the finances urgently needed to assist with tuition expenses for many young, talented, and ambitious Caribbean nationals who would not be able to fulfill their aspirations of a college education because of their dire financial circumstances,” said Ann-Marie Grant, executive director of the American Foundation for The University of the West Indies, (AFUWI). “We are so thankful to all our donors who, by contributing to this endeavor, help to create their own impactful legacy.”

This Year’s Distinguished Honorees Are:

His Excellency Dr. Mohamed Irfaan Ali, the ninth President of the Cooperative Republic of Guyana, commander-in-chief of the Armed Forces, and current chairman of the Caribbean Community, (CARICOM).

Mr. Don Christian, a partner at PricewaterhouseCoopers LLP, with a 35-year career in technology, aerospace, defense, and more. He is also a trustee at Howard University and the McDonogh School and the founder of the Jamaica Howard University Affinity Network, (J-1 or JHUAN), which has raised over $250,000 for Jamaican students.

Mr. Anthony Mark Desnoes Hart, the executive chairman of Caribbean Producers Jamaica Ltd. and a key figure in its establishment. He previously served as CEO, and is also a founding shareholder of the company, which is currently listed on the Jamaica Stock Exchange, (JSE).

Attorney Darren Skinner, co-general counsel of the Washington, D.C. office of Arnold & Porter, a law firm that provides sophisticated regulatory, litigation, and transactional representation to nearly half of the Fortune 100 and many other clients.

Ms. Michele Chow-Tai, the managing director of Business Development at Fairview Capital Partners, where she spearheads strategic planning and client strategies to enhance the firm’s private equity and venture capital endeavors. Ms. Chow-Tai is also actively involved in several boards, including the National Association of Securities Professionals – New York Chapter and the Greater New Haven Chambers of Commerce.

Rev. Patrick Perrin, who from Jamaica to New York, has dedicated most of his life to guiding his congregation and youth. Rev. Perrin recently retired as a United Methodist Elder after serving St. John’s United Methodist Church of Elmont in Valley Stream, New York, ending 32 years of service to the United Methodist Church.

Each ticket, table, sponsorship, or donation helps to fund education in the Caribbean and create the next generation of leaders in a region that struggles with a lack of access to capital. Get your tickets today for the AFUWI 27th annual gala at https://www.afuwi.org/

ABOUT AFUWI

The American Foundation for The University of The West Indies, (AFUWI), a US-based non-profit, seeks to transform the lives of exceptionally talented young women and men who are in dire financial circumstances by providing access to higher education so they can break the cycle of generational poverty and make an economic impact in their local communities and throughout the Caribbean region. During the past 10+ years alone, AFUWI has provided approximately 600 tuition scholarships to students across the Caribbean region, donated $7.5M in goods, and brokered multiple relationships with other tier-one institutions. All contributions – cash or in-kind – are tax-deductible to the full extent of state and federal laws. Donate to support education today at afuwi.org

Website  | Instagram | Facebook

ABOUT UWI

The University of the West Indies, (UWI), initially known as the University College of the West Indies, is a public university network that fulfills the higher education needs of 17 English-speaking Caribbean nations and territories. These include both members of the Commonwealth and British Overseas Territories.  The UWI aims to foster economic and cultural growth across the West Indies, enhancing regional independence. Initially affiliated with the University of London, UWI has become a cradle of excellence in various fields, including arts, sciences, business, and politics, with its alums and faculty earning global recognition such as Nobel Prizes, Rhodes Scholarships, and more. The UWI operates across multiple campuses: Mona in Jamaica, Cave Hill in Barbados, St. Augustine in Trinidad and Tobago, Five Islands in Antigua and Barbuda, and the Open Campus serving the broader Caribbean.

ExxonMobil Announces New Oil Discovery In Guyana

News Americas, GEORGETOWN, Guyana, Fri. Mar. 14, 2024: ExxonMobil Guyana announced today that it has made its first discovery for 2024 at the Bluefin site in the Stabroek block offshore Guyana.

The discovery included about 197 feet (60 metres) of hydrocarbon-bearing sandstone, drilled by the Stena Drillmax drillship at a depth of 4,244 feet (1,294 metres) of water.

Located roughly 8.5 kilometres southeast of the Sailfin-1 well, in the Stabroek block’s southeastern part, the Bluefin well adds to the block’s impressive discovery record.

President of ExxonMobil Guyana, Alistair Routledge, stated, “Our ongoing exploration efforts are further unlocking the block’s potential for sustainable oil and gas production. This discovery underscores our team’s ability to leverage our expertise, technology, and commitment to responsibly and efficiently harness Guyana’s energy resources.”

This discovery adds to the over 30 finds in the Stabroek block since 2015, marking a significant contribution to the region’s energy development.

Oil Giants Face Off In Battle For Oil Supremacy In Guyana

By David Lewis

News Americas, WASHINGTON, D.C., Fri. Mar. 15, 2024: Not since the 1996 “cola wars” when Coca-Cola secretly purchased Pepsi’s operations in Venezuela from the Cisneros Group have we had U.S. global corporate majors competing head to head in any market in the Americas. That deal of $500 million in 1996 ($983 million in 2023 dollars) is a standard on B-school case studies of M&A business.

Today, it is greatly overshadowed by the $53 billion competition between ExxonMobil and Chevron for the purchase of the Hess Corp. share in the Stabroek Block in Guyana, the world’s new major oil and gas “hot spot.”

Exxon Mobil operates the Stabroek Block and holds 45 percent interest. Hess holds 30 percent interest, and CNOOC from China holds the remaining 25 percent interest. Production capacity at the field is expected to reach more than 1.2 million barrels per day by the end of 2027, according to Exxon’s 2023 end-of-year report.

By industry standards, the development of this project has been remarkably efficient with the current consortium in place – making new discoveries and developing new projects at astonishing rates. That has been good for all involved, including Guyana, both at the government level and in the rapidly growing private sector. The small country notched the world’s highest rate of GDP growth in both 2022 and 2023, according to the IMF.

In October, Chevron announced it was acquiring Hess, including its share in the Stabroek, for $53 billion. But now, ExxonMobil is reaffirming its right of first refusal, which was spelled out in the contract, that could potentially block the sale. Just two weeks ago, Exxon Mobil stated it intends to “preserve our right to realize the significant value we’ve created and are entitled to in the Guyana asset.”

The company is “working closely with the Guyanese government to ensure their rights and privileges” and has moved to push the case to arbitration in order to retain its pre-emption rights.

The outcome of this dispute could have significant implications for the global oil industry, particularly in the emerging basin of Guyana, which is considered vital to the crude markets. The situation underscores the strategic importance of the Stabroek block and the lengths to which companies will go to secure a stake in high-potential oil assets. Chevron has hinted previously that without the Guyana assets, it would not be interested in Hess.

It is fundamentally good business practice for any management team to assess their available options – especially when this kind of money is on the line. It is a simple fiduciary duty to shareholders.

Much of Hess’s financial value is attributable to just how well this project has performed. As the anchor incumbent, ExxonMobil is right to consider its options before changing that balance.

It is curious that Exxon Mobil has taken several months to exercise its first refusal right, but such rights do not expire and are embedded in the original contract.

The potential derailment of Chevron’s ambitious acquisition underscores the intricate dynamics of global oil exploration agreements and the competitive tensions among the world’s oil giants. The resolution of this dispute will not only determine the fate of the Hess acquisition but also set a precedent for how rights of first refusal are interpreted and enforced.

Ultimately, the Chevron deal may still happen. But no company would let such a prize slip away without at least having a closer look.

Now, with ExxonMobil’s filing for arbitration at the International Chamber of Commerce in Paris, the matter will head to the courts. None of us are privy to what these companies are negotiating and on what terms. However, we know that the result will be a plus for Guyana: either two major global oil companies in its market or a larger incumbent investment stake by ExxonMobil. Either way, Guyana wins.

EDITOR’S NOTE: Dr. David E. Lewis is Vice President of Manchester Trade and co-chair of the Caribbean Policy Consortium. He has worked on trade and investment issues in Guyana since 1991, when he led the first U.S. Investment Mission under the Caribbean Basin Initiative (CBI).

Caribbean Heritage Former Athlete Embraces Major  Corporate Role At Google

News Americas, New York, NY, Thurs. March 14, 2024: Jamaican-Canadian former professional ice hockey player, Chelsea Ziadie, who retired from the sport in 2020, is embracing the challenge of her major new role with corporate giant Google.

Ziadie, a Harvard graduate and daughter of former Jamaican soccer players Debbie Doyle Ziadie and the late Christopher Ziadie, was recently promoted to the position of Senior Account Manager, Google Customer Solutions.

Former Jamaican Canadian professional athlete and rising star, Chelsea Ziadie is now at Google. (PHOTO COURTESY OF ANTHONY LEGG)

 In her new capacity, Ziadie now works on developing and executing business strategies for nearly 60 small to medium sized Google business accounts.

“I specialize in growth in the retail and commerce sectors,” she says. “And in addition to my core role, I am also a Sales Inclusion Taskforce Ambassador as well as a Diversity, Equity, and Inclusion Pillar Lead- working with my colleagues to ensure that Google continues to prioritize and develop inclusivity and overall wellbeing for its employees across the organization.”

Prior to joining Google in 2021, Ziadie was also employed at Morgan Stanley as a Financial and Wealth Advisor Associate, managing accounts worth several million dollars.

Ziadie in her days as a hockey player ( PHOTO COURTESY OF SYDNEY CLAIRE)

Her latest professional accomplishment is a far cry from her days as a rising star in the fast paced world of women’s ice hockey, in which she was deeply immersed for much of her life until stepping away some four years ago. Yet according to Ziadie, “There’s no doubt in my mind that my ability to transfer many of the skills that I employed in my sport- leadership, tenacity, team building and empathy- assisted me in making the transition from the locker room to the boardroom. In many ways, being part of a professional sports team is the same as being part of a business organization- everyone has a role to play in helping the team to win.”

A career in professional sports- even temporarily- was perhaps always in the cards for Ziadie, considering her unique family background.

She was born in Montreal into a family of athletes. In addition to both her parents having represented Jamaica in soccer at the international level, her uncles Nicholas and Craig Ziadie and her grandfather the late Dennis Ziadie were all national soccer players for Jamaica also. Additionally, her older brother Ryan briefly pursued a pro career in ice hockey as well.

 After spending her early childhood years in Jamaica, she moved with her mother and brother back to Montreal. There, she played  soccer and ice hockey, ultimately going on to the prestigious Hotchkiss School in Connecticut where she represented the institution in both sports as well as in track and field.

As a teenager, Ziadie was a part of Team Quebec and Team Canada Under 18 Women’s Hockey, winning a bronze medal at the Canada Winter Games in 2011. Moving on to Harvard , she was part of the school’s Varsity Ice Hockey team, became an Ivy League Champion and was awarded several accolades during her four year college sojourn, including the 2018  MVP Award- all while pursuing her BA Degree in Sociology and Economics.

It was in 2018 after graduating from Harvard that she signed her first professional ice hockey contract with the Metropolitan Riveters in the National Women’s Hockey League (NWHL) and Professional Women’s Hockey Player Association (PWHPA).

She would remain with the league for two years, juggling her ice hockey career with her job at Morgan Stanley- a challenging experience but one that provided invaluable lessons in the art of multitasking.

“I would routinely wake up at 4am and leave my Manhattan apartment to travel to New Jersey for my 6:30am practice,” Ziadie recalls,  “And then return to the city to start my full day of work as a financial professional in the corporate world. My ability to balance both professions was due entirely to my  discipline and time management skills, which continue to serve me very well today.”

Ultimately, she elected to retire from the sport after two years in the league when the 2020 season was cancelled due to COVID. Having played for over twenty years she decided that amidst the uncertainty, the time had come to hang up her skates. However, she is happy to note the changes that have taken place in the sport in the years since her retirement.

“The sport was -and still is- a growing one for women in North America, and at that time the financial support unfortunately wasn’t available to compensate players sufficiently for us to make it a full time profession. So I chose to step back to focus fully on my business career. But I’m happy to see that as the popularity of the sport has increased, so have the contracts that players can now negotiate.  And I’m hopeful that the trend continues so that ice hockey will become yet another sport that young girls can aspire to actually earn a living from.”

She remains grateful for the role that professional sports has played in enhancing her personal and professional lives, in much the same way it did for her parents.

“My parents have always been my greatest role models and I saw firsthand how they applied the lessons they learnt as sporting professionals to the careers they undertook afterwards.  They were my biggest motivators as I pursued my own athletic endeavors. My mom is still my number one cheerleader and although my dad passed away in late 2022, I still feel his presence encouraging me constantly, urging me to stay focused and to go for my goals.”

For now, her current goal is to apply her lifelong commitment to excellence to her new role at Google.

“Working at Google has been an incredible opportunity to collaborate with truly creative thinkers and growth oriented individuals,” said Ziadie. “One area that I will continue to focus on while here is the blending of my finance background with my new experience in tech, which I hope will ultimately lead to my working on the Google Growth fund.”